Mayor-elect Zohram Mamdani wants to deploy social workers instead of police officers to respond to 911 calls — but the controversial plan has already been operating in the Big Apple and is failing.
The SNO911 center uses an AI program designed by Everett firm Aurelian to quickly deal with routine complaints such as barking dogs and illegal fireworks. Named Ava, the automated virtual assistant ...
Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a ...
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