If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

ASL to also provide a test aircraft to Universal Hydrogen as companies jointly advance eliminating aviation’s global impact on carbon emissions LOS ANGELES--(BUSINESS WIRE)--Universal Hydrogen Co., ...

A community launch event for the expanded service will take place on February 2, 2026, at 10:30 a.m. at the Bay Street Active ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

SACRAMENTO, Calif. (CN) — Melvin Patterson didn’t say the oath when he took the witness stand on Tuesday — he signed it. Patterson, who is deaf, sued Six Flags Theme Parks, Six Flags Entertainment ...

First DVC company in the world to introduce a new platform feature brings sign language AI into large-scale, real-world customer service By integrating sign language AI as a native part of our ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...

Forbes contributors publish independent expert analyses and insights. Steven covers accessibility and assistive technologies. The Communication Service for the Deaf (CSD) is an agency in existence ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...