In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Other benefits include scaling support without growing head count and reduced cost to serve, according to an Intercom survey.

We have all had this conversation before. You call a company with a real problem. Not a menu problem. Not a “press 1 for billing” problem. A human problem. You explain it carefully, patiently and you ...

Artificial intelligence (AI) is no longer just automating decision trees -- it's reshaping how service teams spend their time, grow their careers and meet customer expectations, based on new research ...

Twenty-four-hour customer support with zero hold time, infinite personalization, customized care, and behavior-based response are all aspects of the customer experience that will be expected sooner ...

Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to $4.5 billion, the latest sign of feverish investor demand for artificial ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

Imagine a world where machines don’t just follow instructions but actively make decisions, adapt to new information, and collaborate to solve complex problems. This isn’t science fiction, it’s the ...