Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

The post A Walmart Store Closed Early On Christmas Eve And Customers Were Very Angry first on TwistedSifter. Never mess with ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

Tom Conrad knows that fixing the customer relationship is as important as fixing the software. I have to imagine Tom Conrad has been very busy since being appointed first interim and then permanent ...

Activists who are upset with Target’s decision to pull back on diversity, equity and inclusion (DEI) policies have begun a boycott of the national retailer. According to CNN, the 40-day effort is ...

This year’s outbreak of anti-Tesla attacks has forced some Tesla drivers to trade in their cars over fears for their safety. And while people working in Tesla showrooms – which have also come under ...

BERLIN - Thieves used the quiet Christmas period to drill their way into the vault of a German retail bank and make off with at least 10 million euros' worth of money and valuables from customers' ...