Those who portrayed brick-and-mortar stores as a relic of retail’s past have had to backtrack in a major way. Once regulatory restrictions allowed shoppers to visit physical stores once again, ...

All that said, smart brick-and-mortar retailers aren’t turning away from AI in 2026—they're doing exactly the opposite.

Over the past century, many aspects of brick-and-mortar retail have changed, but the fundamentals of retail have not: A customer is looking for a product and expects to receive a great experience ...