The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a 34% increase in average bills since 2020, reaching $189 monthly. Despite ...

Customer satisfaction with gas utilities dropped significantly in 2024, according to the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study. Overall satisfaction fell 11 points to 729 ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

Company also ranks highest in seven of eight dimensions measured including trust, information provided, and cost The U.S. Water Utility Residential Customer Satisfaction Study, now in its ninth year, ...

TROY, Mich.: 18 Oct. 2023 — Satisfaction of businesses with their gas utility is 802 (on a 1,000-point scale), a decline of 6 points from 2022, the lowest satisfaction score since 2018, according to ...

Despite record travel numbers, overall airport customer satisfaction increased in 2025. Improvements in food, beverage, and retail offerings were a major driver of higher satisfaction scores. Several ...

As the demands of business utility customers continue to evolve, understanding their experiences is imperative to increasing their satisfaction with their utilities. Business customers expect reliable ...

A recent study analyzed customers’ experience with major restaurant chains in the U.S. How do your favorites stack up? Getty/iStock Customer satisfaction with restaurants has increased overall, though ...

Mercedes-Benz and Tesla rank highest for customer satisfaction in the luxury car segment. Toyota and Subaru are tied for first place in the mass-market segment. EVs rank below hybrids and gas cars ...