Have you ever had an unexpected direct phone call from Apple support? I have not, and if you do ever receive one, you probably aren’t talking to Apple. The company says you should immediately hang up.

There’s no denying Apple’s reputation for producing some of the coolest and most cutting-edge tech for folks like you and me. From desktops and laptops to phones and tablets, there’s an Apple product ...

Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...