When we communicate, we use more than just words. The way we stand or sit, the way we gesture, and even the pitch of our voice help contribute to our message. A famous researcher of body language, ...

Assertive communication involves clear, honest statements about your beliefs, needs, and emotions. Think of it as a healthy midpoint between passive communication and aggressive communication. When ...

Good communication skills are the cornerstone of good negotiation skills, and small-business owners will quickly realize that negotiation is involved in many business dealings. From negotiating ...