According to the World Economic Forum, "As the global economy rapidly digitalizes, an estimated 70% of new value created over the coming decade will be based on digitally-enabled platform business." ...

Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

Digital skills are essential for individuals, businesses, and governments to compete in an increasingly digital world. World Bank support includes leveraging digital devices and tools, creating ...

India is approaching Budget 2026 at a moment of rare technological possibility. Over the past decade, the country has built ...