By smoothing out grammar, chatbot-assisted complaints may convince decision makers that a case is more legitimate.

Most will agree that real estate is one of the most high-stakes transactions you will make. The Better Business Bureau is ...

The Better Business Bureau can. It just gave Buc-ee's an "F" rating, citing a pattern of customer complaints.

The Consumer Financial Protection Bureau (CFPB) recently issued its annual report analyzing the consumer complaints it received in 2024. The CFPB collects complaints through its website, phone calls, ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

Bad customer service can be frustrating, but consumer experts say you shouldn't be left paying for poor work, bad products or unresolved problems and you may have more power than you think to get your ...

While Costco is excellent for buying in bulk, customers have their share of complaints about the wholesale retailer. Here's ...

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

New Yorkers are already feeling the squeeze of higher prices, and scams, hidden fees, and deceptive practices can make daily ...