In software engineering, professionals often use agile software development and continuous integration methodologies in order to improve efficiency. That being said, the product team also needs to pay ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Sonos today announced a series of new commitments that are meant to demonstrate the company's "renewed focus" on software quality and customer experience. The announcement and an accompanying video ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

As organizations accelerate innovation, many are learning that fast delivery without software quality is a recipe for risk. According to our "2025 Quality Transformation Report," 40% of organizations ...

Comprehensive quality engineering and testing are a must for today's software-driven organizations. Perhaps not surprisingly, generative artificial intelligence (Gen AI) is emerging as a cutting-edge ...