DOVER, Del. , March 4, 2024 /PRNewswire/ -- ZapScale, the leading provider of AI-powered customer success platforms, today announced the launch of its Unified Customer Communication View, a new ...

Authentic customer voice becomes a shared system of record for business decisions NEW YORK--(BUSINESS WIRE)--January 20, 2026-- Deeto [ ...

The addition of Northpass to Gainsight’s product portfolio creates the only end-to-end Customer Success platform in the market, allowing businesses to not only automate their high-touch customer ...

Put yourself in the shoes of a consumer. You look down at your phone and see a text message from a company whose brands you use frequently with an offer that seems perfectly matched with your current ...

ChurnZero was founded in 2015 to help subscription businesses succeed at scale, spot potential churn risks early, and identify renewal and expansion opportunities. Its products included solutions for ...

WASHINGTON, Dec. 10, 2024 /PRNewswire/ -- ChurnZero, the platform and partner for customer success, has launched an integration with Gong, the revenue AI company, to help customer success (CS) teams ...

Patented technology significantly reduces time to value for SaaS companies – supporting scalable growth and revenue retention by increasing product adoption and onboarding efficiency Totango to launch ...

We’ve seen the rise of the customer data platform (CDP) in recent years as a central repository for collecting data about customers to better understand their needs. It’s worth noting that Twilio ...

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. The question is, how sophisticated is it? The biggest ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Gainsight, the world’s leading Customer Success platform, announced today that it has signed a definitive agreement to acquire Northpass, a privately held company based in Parsippany, New Jersey.