BURLINGTON, Mass.--(BUSINESS WIRE)--Zappix, a leading provider of AI-powered Digital Engagement Platform, today announced a strategic partnership with Vee24, a leader in transforming digital customer ...

NEW YORK, Sept. 25, 2025 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced its inclusion ...

Recognition Highlights the Growing Need for AI-Driven, Customer-Centered Service Solutions SAN FRANCISCO, Feb. 14, 2025 /PRNewswire/ — As businesses grapple with evolving customer expectations and the ...

Forbes contributors publish independent expert analyses and insights. Dr. Cheryl Robinson covers areas of leadership, pivoting and careers. When people think of pivoting, it is often limited to their ...

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

When was the last time you used video or screen-sharing? Perhaps just today at a work meeting or over the last weekend when calling a distant relative or a child away at college? Or -- let’s be ...

In the CMSWire's State of Digital Customer Experience (DCX) 2025 report, customer experience teams reveal both their enthusiasm for generative AI and their real-world struggles to operationalize ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ALPHARETTA, Ga., Jan.

Delivering seamless digital interactions across every touchpoint is more critical than ever in today’s travel landscape, especially during major travel disruptions. Using AI tools behind the scenes ...

ROCHESTER, N.Y. — For years, News10NBC has been exposing major customer service and billing issues at Rochester Gas and Electric (RG&E). Since our investigations, the utility has been working to get ...

SUNNYVALE, Calif., July 29, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that chatbots ranked at the bottom among digital ...