Microsoft has announced the general availability of its Dynamics 365 Project Operations solution across India helping service-based organizations reimagine project management with a single, connected ...

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

In a significant stride towards enhancing service delivery and efficiency, Microsoft has announced the introduction of Copilot in Dynamics 365 Field Service. This artificial intelligence tool is ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Scott Guthrie, Microsoft’s executive VP for cloud and enterprise, at the Summit conference in Tampa today, where he led a demonstration of Dynamics 365. Microsoft in an extensive demo today unveiled ...

Glympse, a provider of location services and location-powered customer experience, is teaming with Microsoft so businesses using Microsoft Dynamics 365 for Field Service can provide customers with ...

Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...