For decades, public managers and CIOs have spoken of “managing change.” They designed workshops, built communication plans and rolled out initiatives with clearly defined beginnings, middles and ends.

Change management addresses the human side of technology implementations. While technology can be incredibly beneficial, its effectiveness ultimately relies on the individuals using it. You could buy ...

Victoria Grady is a change management expert and an associate professor of management in the Costello College of Business at George Mason University. Adoption of artificial intelligence is lunging ...

Forbes contributors publish independent expert analyses and insights. I write about behavior change and culture in organizations. Michael Lewis was describing financial experts who missed the signs of ...

Change is hard. Whether it’s a personal change, a business transformation due to a new technology rollout, or a shift in company culture, most people tend to resist change, even when it’s beneficial.