Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. Lyft’s plans to add traditional taxis to its ride-hailing fleet, ...

Lyft LYFT has been rolling out customer-friendly offers and value-driven ride options to boost rides and its revenue stream. These moves are designed to spur higher ride frequency, re-engage ...