Today's highlighted deal comes from our Elearning section of Neowin deals, where you can save 98% off an Accredited ITIL Certification: Lifecycle Track. Seven internationally accredited courses and 49 ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

Version 3 of the ITIL was published in May and is an evolution of the standards and practices embodied in ITIL Version 2. There are five core volumes in the Official ITIL Lifecycle Publication Suite, ...

The upgraded best practice framework ITIL Version 3 includes guidance on how to get processes in place to optimize IT service delivery and management. For IT shops looking to adopt a best practice ...