New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Combined platform turns real-time network intelligence into guided and automated actions across every support channel - ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Start with the basics. Use AI for chatbots and repetitive CX tasks to reduce wait times and lower operational costs. Build loyalty with advanced tech. Use real-time customer data to allow AI-driven ...

AI enhances mapping. AI transforms traditional customer experience journey mapping by enabling dynamic personalization, predictive insights and real-time automation. Automation speeds journeys.

SAN FRANCISCO--(BUSINESS WIRE)--Iconic Ecommerce retailer Beyond, Inc., parent company of Bed Bath & Beyond, Overstock and Zulily, today announced its partnership with Extend to offer customers modern ...

When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps in ...

HOLMDEL, N.J., June 6, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

New York’s first annual customer experience report outlines the progress the state has made in this area under the leadership of its inaugural chief customer experience officer, Tonya Webster. The ...

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...