FBI investigation shuts down Indian call centers behind $48M in scams. Learn how social engineering, amygdala hijacks, ...

Call centers are symbols of India’s economic boom. With Anglicized names and feigned Western accents, Indians handle credit card problems and troubleshoot computers, collect debts and conduct customer ...

About 660 Americans reported losses tied to the operation, but many more may not have come forward.

TLDR: Indians who work in these call centers have the opportunity to earn dramatically more than their country's median wage. $5000/yr at $2/hr is comfortably middle class in India. The cost is that ...

New Delhi - Even as Indian call centers have thrived in the past decade, helping U.S. companies cut costs and creating hundreds of thousands of jobs here, they have faced a seemingly insurmountable ...

Former employees of a call center in Pune, India, were arrested this week on charges of defrauding four account holders in New York of Citibank N.A., a subsidiary of Citigroup, to the tune of $300,000 ...

NEW YORK, NY (IANS) – A 28-year-old Indian citizen has entered a guilty plea in a years-long international conspiracy to commit mail and wire fraud that saw millions of dollars being extorted from ...

GURGAON, India -- With her flowing, hot-pink Indian suit, jangly silver bangles and perky voice, Bhumika Chaturvedi, 24, doesn't fit the stereotype of a thuggish, heard-it-all-before debt collector.

MANILA, Philippines — Americans calling the customer service lines of their airlines, phone companies and banks are now more likely to speak to agents named Mark in Manila than people named Bharat in ...

BANGALORE, India — Former employees of a call center in Pune, India, were arrested this week on charges of defrauding four Citibank account holders in New York, to the tune of $300,000, a police ...