Of the 33 brands studied this year, 26 improved, six declined, and three improved by more than 10 points. The Chevrolet brand experienced the largest improvement in average dealership ILE score, ...

For car shoppers who fill out an inquiry form on a dealership website, the experience has improved markedly. More of them hear back quickly, through email, text, and phone. Fewer are ignored entirely.

When it comes to responding to customers online, Infiniti dealers are No. 1, according to Pied Piper’s latest research. The luxury brand topped Volkswagen, Cadillac, Subaru and Polestar in the 2024 ...