Another avenue into the enterprise contact center for Genesys. Last week Genesys announced a definitive agreement to acquire privately-held customer interaction analytics firm UTOPY. While financial ...

Grand View Research valued the worldwide contact center interaction analytics market at $1.9 billion last year and expects it to reach $5.8 billion by 2030, growing at a compound annual rate of 20.5 ...

DALY CITY, Calif.--(BUSINESS WIRE)--Genesys: News Facts: About Genesys Social Engagement: Genesys Social Engagement analyzes social media interactions and applies intelligent customer routing and ...

DENVER, Dec. 7, 2022 /PRNewswire/ -- Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain flexibility, data ...

Businesses are swiftly grasping the value of data-driven insights in improving customer interactions and streamlining processes to help them personalize services, improve first-call resolution rates, ...