CHICAGO, October 8, 2009 — With perhaps the exception of Chip Gliedman, vice president and principal analyst at Forrester Research, technology leaders and analysts at his firm's Business Technology ...

As anyone who has been a public servant for more than a decade knows, improvement initiatives seem to come and go like the tide. Total Quality Management. Zero Defects. Six Sigma. Performance ...

A state agency that provides benefits to residents suffers staff cuts that result in long wait times for callers who want to apply for help over the phone. The agency decides the best solution is to ...

Avalara's 2026 Cross-Border Chaos Report shows that 83% of business leaders find international operations more complex, with 39% delaying market entry amid rising uncertainty. Read Avalara's 2026 ...

Next Thursday I’ll be speaking at eft’s 3PL Summit and Chief Supply Chain Officer Forum in Chicago. My speech is based on a survey, answered by 150 respondents, on what kinds of programs most improve ...

A common beginning approach to lean manufacturing is the "technology agnostic" philosophy, says Michael Burkett, vice president of research at AMR Research Inc. "One of the principles of lean is to ...

After weathering one disruptive event after another in the last few years, midsize consumer products companies look to close a gaping hole in their supply chain optimization strategies, according to a ...

Lean process improvement is becoming a popular method for hospitals looking to streamline processes, reduce costs and improve quality. While the general principles of Lean management are increasing ...