Business News Daily on MSN

Is Net Promoter Score Still Useful?

Since it was first discussed in the Harvard Business Review in 2003, the Net Promoter Score (NPS) has been a crucial metric ...
Fast Company

Net Promoter Scores are dead—here’s a better way to understand what your customers think

For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...
Entrepreneur

This Popular Way of Measuring Product Success Isn’t Telling You the Whole Story — Here’s What to Track Instead

While Net Promoter Score (NPS) has become the default way of measuring product success, it is deeply flawed. Instead of relying solely on NPS, product teams should prioritize usage, retention and ...
Business Wire

Broadvoice Receives Industry-Leading Net Promoter Score® for Customer Loyalty and Satisfaction

LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net ...
Nasdaq

Inspirato Achieves Industry-Leading Net Promoter Score of 71 for 2024, Reflecting High Customer Satisfaction

Inspirato Incorporated, a luxury vacation club, has announced its impressive 2024 Net Promoter Score (NPS) of 71, reflecting strong customer satisfaction and loyalty. The NPS measures how likely ...
Morningstar

Apex Capital Corp Achieves Industry-Leading NPS Score of 90, Reinforcing Commitment to Exceptional Client Service

FORT WORTH, TX / ACCESS Newswire / June 25, 2025 / Apex Capital Corp, America's favorite factor and trusted partner to trucking companies nationwide, proudly announces an outstanding Net Promoter ...