One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

As we continue to emerge from the Covid-19 pandemic, the global economy is facing a new set of challenges: inflation, fragile consumer loyalty and, finally, a possible recession. In such an uncertain ...

Most pharmaceutical companies pay considerable attention to the operational performance of their clinical development enterprises. However, despite much anecdotal discussion of performance drivers — ...

Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

The idea of using key performance indicators, or KPIs, to make smarter business and manufacturing decisions has been all the rage for several years now, with a growing number of vendors promoting ...

FRANKFURT—Lufthansa Airlines says it is seeing promising results from its operational resilience initiatives and plans to focus on reducing buffers again in 2026 to improve its financial performance.

Whether you are currently an operations manager or are looking to be one in the future, there are some performance goals that all current and future operations managers need to have. They play a key ...

The company's strong financial position and operational performance make it a compelling investment choice in the tanker sector. International Seaways is a major tanker company with a diverse fleet, ...

JetBlue Airways’ view of its fourth quarter financial results has brightened based on stronger-than-expected bookings and operational performance. The New York-based carrier disclosed in a 4 December ...

Alaska Airlines jets at Seattle-Tacoma Airport. The airline touted its performance during summer 2023. Photo Credit: Alaska Airlines Alaska Airlines is touting its operational performance this summer, ...