Two-thirds of consumers contact customer service after receiving proactive outreach from companies, often using costly assisted channels because they need additional information or confirmation, ...

What’s better than a solution? Avoiding the problem entirely—which is why there’s a growing emphasis on proactive customer service among leading companies. Part art and part science, proactive service ...

“Proactive” is one of those buzzwords that everyone is throwing around in the technology sphere these days. “Proactive” is also one of those buzzwords that has a vastly different meaning depending on ...

Resellers operating in dealer networks have been on a rollercoaster ride since the 90s in the search for margin in products and services. They likely recognize a phenomenon described by Alexander ...

Proactive field service is about being one step ahead of your customers. It requires systems that meet customer needs while minimizing their efforts. When thinking about moving from a reactive field ...

According to 2018 data, 62% of U.S. customers contacted customer service sometime in the previous month. This is in stark contrast with how businesses and customers want to communicate. Customers ...

STAMFORD, Conn.--(BUSINESS WIRE)-- Two-thirds of enterprises will be using AI to manage field service operations by 2028, tightening control over the many variables involved in providing on-site ...

Two-thirds of companies will be using artificial intelligence to manage their field service operations by 2028, tightening control over the many variables involved in providing on-site customer ...