PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

Most consumers don’t shop with a brand solely because of the products or services it offers—88% of customers say the experiences they have with that brand are just as important. As such, providing ...

AI and innovation — from humanoid robots to agents — dominated the conversation at the National Retail Federation's Big Show ...

We are a quarter of the way through the 21st century. I was reminded of that fact the other day, and it made me pause and reflect on what has happened over the last 25 years, particularly when it ...

In this article, we’ll examine these four retail engagement shifts and share how leading retailers are adapting their ...

New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers. 46% of retail leaders say mobile CX is the #1 factor driving purchases 97% ...

Bringing personalization beyond curated web experiences can require some special consideration. Associates play an important role in in-store personalization, but they need the right equipment to work ...

But as quickly as Dusk attracted attention, they found themselves in a far more serious PR storm this time not for their ads, but for their service. Dramatic discounting and aggressive sales campaigns ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.