A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Your advice on becoming a Help Desk professional helped me get my job. Now that I’m working, what things should I do to be sure I’m successful in my new role? My Answer: First, congratulations on the ...

Whether your company calls them “technical support technicians,” “help desk representatives” or “strategic support analysts,” in-house help desk professionals are an integral part of any business.

Original Reader Question: I like working on and fixing PCs. How do I get a job as a Help Desk technician? In last week’s blog, based on the above reader question, I described five activities that can ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Advice on sprucing up your portfolio to showcase your best ...