At the University of North Georgia, a State Leadership Institution, leadership is not just a concept—it's a way of life. Our commitment to leadership permeates every aspect of our university, shaping ...

We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

Delivering the ultimate customer experience is critical for any medical device manufacturer. Many companies have adopted a service excellence approach, providing an onramp to rapidly and ...

In this episode of "CX Decoded," Dom Nicastro, editor-in-chief at CMSWire, delves into the transformative impact of AI on customer service, featuring insights from Raj Krishnan, partner of technology ...

Due to the rapidly evolving business environment, organizations' survival hinges on their ability to foster a culture that embraces adaptability and continuous learning and places the customer at the ...

IRVING, Texas--(BUSINESS WIRE)--Vizient, Inc., the nation's largest provider-driven healthcare performance improvement company, honored top suppliers and distributors for their outstanding service to ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...