Virgin Media O2 has doubled down on its use of AI in its customer services department as it plots a turnaround on its customer service. The company has struggled to integrate Virgin Media and O2 since ...

Alternative network operator Netomnia (Substantial Group), which has deployed their own full fibre broadband (FTTP) network to cover 3 million UK premises RFS ( ...

The telecoms group lost 397,500 mobile customers in 2025 and forecasts underlying earnings will fall 3-5% in 2026 ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

LONDON, Nov. 3, 2025 /PRNewswire/ -- IONX Networks and Virgin Media O2 (VMO2) have reached a significant milestone in the evolution of UK mobile connectivity by successfully integrating a neutral host ...

Virgin Media O2 (VMO2) has switched on its Converged Interconnect Network (CIN), a new infrastructure to accelerate the roll-out of mobile and fixed networks across the UK with less complex and ...

Virgin Media O2 has launched its 5G Standalone network (5G SA) for its business customers this week. The carrier said its 5G SA service will be available to its business customers in 500 towns and ...

The latest Q4 2025 results from Virgin Media and O2 (VMO2) have just been published and reveal that their gigabit broadband network increased its UK coverage by ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

Telecoms group Virgin Media O2 has warned over falling sales and earnings in 2026 as it revealed hefty mobile customer losses after hiking prices.

(Reuters) -BT Group (BT-A.L), Britain's biggest broadband and mobile services provider, is set to name Virgin Media O2's chief financial officer, Patricia Cobian, as its first female finance chief, ...