LONDON--(BUSINESS WIRE)--As part of its continued growth in the enterprise market, Zendesk, Inc. (NYSE: ZEN) today launched new collaboration and workflow tools designed to help large companies ...
Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in ...
Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response. With the ...
Customer Experience (CX) vendor Zendesk has made its third acquisition in less than a year, revealing yesterday that it is buying Ultimate, an AI-powered customer support automation platform. The ...
Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...
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