Leadership is a human universal. It can even be seen in other species, which suggests it may be an evolutionarily ancient process. A common personality trait of “natural” leaders is a higher than ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

Despite sharing many qualities, every leader is different. They come from different backgrounds and have different life experiences and personalities, too. That said, there are some universal ...

Six months into this pandemic, the future of business is still murky. Companies are struggling to find footing. Everyone wants answers. They're looking for a leader to redefine and transform the ...

As a leadership scholar who has been researching and teaching about leadership for decades, the most-asked question I get is, “Are leaders born or made?” The answer (similar to the answer to many ...

As a leadership scholar who has been researching and teaching about leadership for decades, the most-asked question I get is, “Are leaders born or made?” The answer (similar to the answer to many ...