Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex product ecosystems, global service teams, and interactions across multiple ...
Kana Software, a Silicon Valley-based customer service software company that has been majority owned by Accel-KKR since 2009, has completed its acquisition of Trinicom, a cloud-based Web customer ...
It is a multi-channel Web customer service application divided into four modules, all of which can be deployed separately or used as a whole suite. Scaled-down versions of more robust customer service ...
eGain's 2010 State of Customer Service Study evaluated multiple aspects of web self-service and contact center customer service of 175 leading enterprises in the U.S. and Canada. These companies are ...
Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.
Dolphin Dynamics has released the new Web Customer Service module for Dolphin Travel Manager. This latest addition to the Dolphin product range empowers travel agents to more effectively compete in ...
With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...
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