A threat actor tracked as UNC6783 is compromising business process outsourcing (BPO) providers to gain access to high-value ...

Navigating the intersection of business, BPO providers, CX technology and end-customers Today, outsourcing decisions ...

Skygen.AI's innovative approach bridges traditional and modern software, positioning Indian tech firms to leverage AI for enhanced service delivery.

G rides on AI-driven BPO growth and strong cash returns, but regional concentration, rising costs and competition weigh on ...

Likewise, a global audit, tax, and professional services firm is leveraging Hyperscience to orchestrate complex tax and invoice workflows, combining Hypercell models with Google G ...

In the early 1470s, a Benedictine monk named Filippo de Strata sat down to write a furious letter to the Doge of Venice.

Across IT services firms and BPO operators, entry-level hiring is being pared back as chatbots and autonomous agents assume ...

Philippine micro, small, and medium enterprises (MSMEs) must upskill, experiment, and scale, according to Precious Lim, ...

Sameet Gupte, CEO and Co-Founder of EvoluteIQ, is a London-based executive with extensive experience building and scaling ...

Fusemachines Inc. (NASDAQ: FUSE), a leading provider of enterprise AI products and services, today announced a reseller agreement with Global Teams AI to expand the global reach of its AI Agents.

IN METRO Manila’s BPO towers, a quiet revolution is unfolding. The call center agent who once read from a script is now ...

The Digital Naukri Challenge yesterday named four finalists who will each aim to place 5,000+ women in flexible digital jobs over the next nine months, with a collective target of enabling 30,000+ ...