The US Federal Communications Commission has proposed measures to encourage businesses to shift call centre jobs back to ...

The FCC is exploring new rules to encourage businesses to bring call centre jobs back to the US, improve customer service, and combat illegal robocalls, potentially reshaping the landscape of customer ...

After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of ...

A recent report by not-for profit organisation Business Process Enabling South Africa (BPESA) shows 8,180 new call centre ...

A call centre business predicts its continued growth will shortly create dozens more local jobs.

Customers of an Australian bank have complained of being unable to access their accounts, some claim for days or weeks, after ...

About 100 jobs are to be created by call centre firm Clearanswer as it doubles the size of its Middlesbrough town centre base. The Hull-based firm opened up offices at Albert North last year, creating ...

Washington, Mar 27 (PTI): The Federal Communications Commission has mooted proposals to encourage businesses to bring call centre jobs back to the US and require call-takers to be proficient in ...

The Paragon Street business has secured a number of contract wins ...

More often than not, this so-called multitasking devolves into “mental-tasking”. Instead of genuinely solving problems, ...

If you need to spin up voice alongside chatbots fast, Wati is the best WhatsApp business calling platform. 360dialog offers a direct Cloud API connection, meaning no middle-layer platform tax and full ...

Easter weekend is almost here, and that means a four day weekend for many in Windsor, beginning with Good Friday this week.