Jane Software Inc., a practice management platform for health and wellness practitioners, has been recognized with a Silver Stevie® Award for Customer Service Department of the Year in Computer ...

ServiceTrade, Inc., the leading field service management software platform for commercial service contractors, today ...

After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of managing thousands of conversations simultaneously and upselling services ...

Deanna Dahlheimer, who spent 27 years in medicine, makes the case for recruiting customer-facing candidates from outside the ...

As AI-powered CX proliferates, organizations should use it to amplify what human agents are good at — developing emotional ...

Miller's Hardware in Winter Park closing its doors after more than 80 years ...

Align, the premier global provider of technology infrastructure solutions and Managed IT Services, today announced the appointment of Skylar Moran as Director of Customer Success to lead client ...

Designed to Reduce Internal Friction, Improve Resolution Quality, and Support Branch Teams with Greater Consistency ...

Newsweek readers, click below to vote once a day, every day, for the bank that delivers best in the new age of banking, ...

This is a collection of local news concisely presented to provide a quick overview of what you might otherwise have missed.

BTR, a Tampa, Florida-based fleet solutions provider, has announced the launch of its myBTR Customer Portal, a new digital ...

Company of China, Ltd. ('Ping An' or 'the Group'; HKEX: 2318/82318; SSE: 601318) today announced major upgrades to its AI‑powered Express Service and Global Emergency Assistance, marking the launch of ...