Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Workers displaced by artificial intelligence and other tech take longer to find new jobs — and when they do, they’re stuck ...

VANCOUVER, BC, April 7, 2026 /PRNewswire/ - Jane Software Inc., a practice management platform for health and wellness practitioners, has been recognized with a Silver Stevie (R) Award for Customer ...

VANCOUVER, BC, April 7, 2026 /PRNewswire/ - Jane Software Inc., a practice management platform for health and wellness ...

While the technology is complex underneath, Flashnet’s goal is to make it manageable & clear for people using it ...

AI is helping customer service teams work faster, but poor coordination between systems is preventing those gains from ...

Like it or not, AI technology is probably here to stay. While as a society this might bring new conveniences we never thought ...

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The deal is expected to close by the end of March.

The impact of AI on the global tech industry is vast as 80,000 jobs are cut in 2026. See how companies like Oracle are ...

After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of managing thousands of conversations simultaneously and upselling services ...

Some, maybe many, jobs will be replaced. Some new replacement jobs will appear. But when push comes to shove, can technology displace everybody?