By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

On Jan. 20, 2025, a signed return to in-person work memo landed on agency desks and sent managers scrambling. At the Social Security Administration, routine telework collapsed within weeks, even as ...

CEO Brian Niccol is reportedly set to announce further changes in order to improve customer experience Thursday ...

At Felicitysolar, innovation in solar energy solutions goes hand in hand with a strong commitment to customer service. Beyond delivering reliable products, they continues to focus on long-term system ...

All employees will learn to use AI responsibly, as the bank aims to boost efficiency customer services 🤖 ...

Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

Johnson Brothers Plumbing expands in 2026—hiring, adding fleet and tech to deliver faster, licensed plumbing service ...

NVIDIA PersonaPlex runs real time with listener signals and low overlap delay, helping callers feel heard while you resolve tasks more quickly.

Amatrium begins 2026 with a GPT-5.1 upgrade and multi-agent intelligence, delivering faster, more reliable results ...

Keap CRM provides a comprehensive suite of tools designed to help small businesses manage customer relationships, automate ...

Gallagher Bassett (GB) has relocated its Victorian operations to new offices in Melbourne Central Tower, centralising its ...