Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Customer service issues are getting worse at Canadian telecom companies, with 2025 seeing record complaints for the third year in a row. Something must be done, and other countries might have the ...

A new report suggests there is a widening gap between consumers' expectations for customer service in the era of AI, and the ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

The good news is that you don’t need to fire your customers. Instead, you can make strategic changes and let customers adjust ...

At a show dominated by AI hype (the theme for Shoptalk 2026 is ‘Retail in the Age of AI’), Joe Cano, senior vice-president of digital commerce at Lowe’s, isn’t interested in technology for ...

The audio version of this article is generated by AI-based technology. Mispronunciations can occur. We are working with our partners to continually review and improve the results. Vicki Sloot spent ...

Collections are not merely about recovering dollars, they are also about protecting margin, reducing churn, preserving customer lifetime value, and ...

EAC Telford wins customer service award at Servicesure Autocentre of the Year for its transparent, customer-first approach.

Andon Market, created and managed by an AI system, but staffed by two human employees, opened Friday in San Francisco.

Debt collection. Parole decisions. Oversight of public services. It’s all being outsourced to AI, with terrible consequences ...

Today myself and Siobhan check out Cheryl's Cookies! I've seen a lot of bad reviews on them, but they look so good I wanted ...