If nearly half of your customers were irritated by a business practice, would you treat it as urgent? Customer satisfaction is a key driver of financial performance, yet many companies in service ...

Join us as we explore a debated behavior among cruise goers and its effects on crew members. This video provides in-depth insights into this topic, offering valuable perspectives whether you're new to ...

You finish a drink at the bar, friends arrive and a table opens. You grab your glass, head to the dining room and ask a simple question: "Can you transfer my tab?" For bartenders, that routine request ...

“Coercive control” is the term for a diabolical relationship pattern that can have devastating consequences. It occurs when one person unreasonably interferes with another person’s free will and ...

Dear Eric: We are seniors (ages 76 and 77) on a limited income. Our living expenses are high for medical reasons. As a result, we carefully plan our restaurant visits. Although we do not and never ...