Four areas deserve careful attention at the drafting stage: due diligence, compensation, replacement authority and ongoing performance review.
Customers rarely carry detailed expectations into an experience. What actually shapes satisfaction is the internal norm formed in seconds.
Infrastructure ownership, deployment pipelines and AI workflows determine whether a DXP accelerates digital innovation or creates long-term friction.
The GST Appellate Tribunal has become operational, completing the GST dispute resolution framework. Taxpayers can now file second appeals with a 10% pre-deposit and defined procedural ...