FEATURE Salesforce CEO and chief “SaaSquatch” Mark Benioff boasted about the wins his company's ITSM product had last quarter ...

MOUNTAIN VIEW, CA, UNITED STATES, March 31, 2026 /EINPresswire.com/ — Sinergify, a leading Salesforce–Jira integration ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

CRM bets big on Data 360 to revive growth, with AI-driven integrations and surging adoption fueling hopes for a stronger ...

Also: people using AI for taxes are taking risks, Microsoft launches new AI upgrades, Visa and Ramp partner and AI can ...

The local Department of Human Services is cutting backlogs and speeding services thanks to customer relationship management ...

Salesforce has introduced a host of new features for Slackbot, including the ability to transcribe and note take during virtual meetings, integrate with desktop apps, and handle automated tasks.

FedEx Freight is an opportunity to slim down and modernize an application and tech stack, as well as dive into new agentic AI ...

Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to Salesforce's Agentforce vision, which aims to provide AI agents across the custom ...

Research by IDC found that 82% of public sector organizations have adopted agentic AI, and 60% of agency heads believe they ...

Upland InGenius Reduces Caller Frustration with Cloud-Ready CTI Software (AUSTIN, TEXAS) – In today’s service-driven economy, ...

Service accounts have long been recognized as a potential weakness, but historically, the threat was largely associated with ...