When someone asks, “How’s work?” or "What do you do?", most of us shut the conversation down. What if that simple question ...

AI, automation and smarter staffing are flipping the old script — efficiency and customer experience no longer have to ...

FCC Chairman Brendan Carr said the commission plans to vote this month on several proposals, including whether offshore call center workers for telecom companies should be required to be “proficient ...

BELOIT, Wis. (WKOW) -- Members of the Beloit community are invited to a community conversation about the possible Beloit data center. This is the first community event about the data center since 27 ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

Add Yahoo as a preferred source to see more of our stories on Google. COLUMBUS, Ga. (WRBL) — Jeremy Cummings has been the president and CEO of the Columbus Water Works for more than a year. He has ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

Carr says the FCC will hold a vote this month on reforms to encourage companies to bring call centers to the US. The agency will also look into a proposal that would “require call takers to be ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...

FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by encouraging onshoring and strengthening accountability for certain U.S ...

The head of the Federal Communications Commission is taking aim at foreign-based call centers with a proposed English proficiency requirement for overseas employees and limits on the volume of calls ...

Data centers have quickly become the center of attention in Bulloch County. If you’ve been hearing the term more often lately and wondering what all the buzz is about, you’re not alone. In this ...