A Dominican national was extradited to Massachusetts to face charges in connection with laundering proceeds from a call ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution.

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Carr says the FCC will hold a vote this month on reforms to encourage companies to bring call centers to the US. The agency will also look into a proposal that would “require call takers to be ...

The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...

The head of the Federal Communications Commission is taking aim at foreign-based call centers with a proposed English proficiency requirement for overseas employees and limits on the volume of calls ...

AI's impact is still largely unknown, but what's powering its rise is pretty clear. Data centers are the backbone of artificial intelligence, and they are real-world evidence that businesses are ...