Every 911 call starts with a voice on the other end. Coming up at 9 a.m. on Monday, MPR News host Angela Davis goes behind ...

An investigation by the inspector general into D.C.’s 911 call center has identified several shortfalls that could impact emergency response times.

After surviving a devastating accident, Cliff Meidl is urging Georgians to take a simple step that can save lives.

The deal provides Motorola Solutions with HyperYou’s agentic AI for handling nonemergency calls, as well as real-time ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

The Philippine call center industry is a juggernaut, employing over a million and generating billions in revenue. Its workers ...

Illinois emergency dispatch has officially stepped into the smartphone era. On March 30, 2026, the Illinois State Police ...

The Illinois State Police (ISP) announced Monday all 169 Public Safety Answering Points (PSAPs) throughout Illinois, commonly ...

New Delhi [India], March 27 (ANI): The United States Federal Communications Commission (FCC) voted on Thursday to initiate a formal proceeding designed to "onshore call center jobs and establish ...

The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone operators to be proficient in “American Standard English.” The FCC is ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...