New research comparing 20,000 AI personas to 20,000 humans reveals how reliable simulated customers really are for marketing ...

Abstract: In this research paper, we aim to analyze the factors that contribute to customer churn in the telecom industry and develop effective retention strategies to reduce churn rates and improve ...

Abstract: Customer churn is a significant issue for financial institutions because it is cheaper to retain existing customers than to acquire brand new customers. This study presents a machine ...

Most customer support organizations are built to serve the loudest 10% of users — the ones who open tickets. The greater risk lies with the silent majority who encounter friction, say nothing, and ...

Verizon has been turning to price hikes to drive revenue and profit growth over the past few years. This has boosted churn as customers got fed up with rising prices. Verizon is now down with empty ...

GameSpot may get a commission from retail offers. New research suggests that the biggest challenge facing live-service games today is not getting players in the door, but keeping them there. As the ...

The website functionality, powered by Duda, allows DoorLoop customers to publish and manage property websites from inside the same system they use for bookings, payments, and operations. According to ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Sky-high policy rates have finally changed the game. After five years of unprecedented volatility, insurers are beginning to see the consequences of gradual, but consistent premium hikes. Faced with ...