The deal provides Motorola Solutions with HyperYou’s agentic AI for handling nonemergency calls, as well as real-time ...

WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

BALTIMORE, MD-A high-level joint operation between United States federal agencies and Indian law enforcement has led to the dismantling of a massive international scam network. On February 2, the FBI ...

Imagine working at a call center, and a man calls in who refuses to talk to anyone except a man. Would you transfer the call to a male coworker, or would you refuse to comply with his request? In this ...

SALT LAKE CITY (KUTV) — A Utah-based company has reached a major milestone, connecting more than one billion conversations for people who are deaf or hard of hearing through video technology. ARC Salt ...

RCS Universal Profile 4.0 brings a native video call option. A video call option will appear within the messaging app, making things convenient for users. Furthermore, it brings text formatting ...

A jazz drummer who called off a performance in protest of the center’s being renamed for President Trump said the president’s allies had sued him as punishment. By Zach Montague Reporting from ...

EDITOR’S NOTE: If you or someone you know is struggling with substance abuse, you can call the US Substance Abuse and Mental Health Services Administration’s National Helpline at 1-800-662-HELP (4357) ...

Super Micro Computer (SMCI) shares crashed more than 28% on Friday after three individuals linked to the company, including a co-founder, were charged with assisting in the smuggling of at least $2.5B ...

Video calls from detainees at the Dilley detention center have drawn national attention, amplified by social media figures including Ms. Rachel. In response, the Department of Homeland Security (DHS) ...

Dozens of Telegram channels reviewed by WIRED include job listings for “AI face models.” The (mostly) women who land these gigs are likely being used to dupe victims out of their money. When applying ...