Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

If you're looking for remote work, LinkedIn is still one of the best tools you can use! Many companies today not only po ...

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Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person answering your call isn’t the one who caused the issue—they’re the one trying ...

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. Another Black Friday ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Becoming an Accredited Customer Service Representative (ACSR) in the insurance industry can be an excellent career choice, especially for individuals who have a passion for helping people. At first ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Full-service systems integrator, consultant, and manufacturer’s representative for broadcast media DNAV has launched a broadcast monitoring service designed to remotely connect the company’s field ...