Veteran right-hander Gerrit Cole, who sat out all of last season for the New York Yankees after undergoing Tommy John surgery, was optimistic after his second and final appearance of spring training ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Christi Black-Reese, principal of Percy Julian High School, and Representative Philip Ensler joined WSFA to discuss the newly secured grant for MPS students. Councilman Oronde Mitchell has teamed up ...

A Marine recruit jumps off a tower during water survival training at MCRD-San Diego, California, April 2025. (Cpl. Sarah M. Grawcock/Marine Corps) The Marine Corps plans to combine water survival ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Travel advisors, want to get some practice talking to clients before you actually get on the phone? Try chatting with Happy Hannah, Chatty Cathy, Bargain Brenda, Overwhelmed Olivia and Grumpy Greta.

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

U.S. Coast Guard members patrol the Rio Grande near McAllen, Texas. (Petty Officer 3rd Class Perry Shirzad/U.S. Coast Guard) Starting this year, able-bodied active and Selected Reserve Coast Guard ...

A new study from researchers at Stanford University and Nvidia proposes a way for AI models to keep learning after deployment — without increasing inference costs. For enterprise agents that have to ...

In 2026, the U.S. Space Force wants to pass several development milestones for its Operational Test and Training Infrastructure (OTTI) program as its leaders increasingly call for the need to prepare ...