Verizon Communications customers across the United States are not experiencing a widespread service outage Saturday, ...

Comcast promoted Vicki Williams to the newly created role of chief human resources officer, in addition to her current ...

Verizon customers will soon have to pay more for a generous offer.

Verizon's FIOS cable service may be coming to Brookhaven. Town officials this week said they have a tentative deal with Verizon to provide the popular fiber-optic service following years of complaints ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Add Yahoo as a preferred source to see more of our stories on Google. Can't figure out how to get your Verizon credit? Here's what to know about how to redeem your money. All Verizon customers are ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

If you're a Verizon Fios subscriber in Boston or Providence and you enjoy your FOX TV channels, you're in for some bad news. Verizon Fios will no longer carry FOX channels as of Dec. 15, 2025 due to a ...

Verizon Fios customers in Boston and Providence are losing FOX channels. The FOX channels have been blocked because of a contract dispute. This year's Super Bowl is on NBC TV. If you're a Verizon Fios ...

If you’ve been looking to change home internet providers, Verizon Fios is offering a deal you may want to take advantage of. The brand is offering new customers a Nintendo Switch gaming console upon ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...