Whether you're running a quick web search or creating a complex video, sharper prompts lead to stronger results. Level up your prompt game with the best tips and tricks I've learned.

Traditional Interactive Voice Response (IVR) systems were built to reduce call volume but instead, they trained customers to expect frustration. Advances in voice AI now make it possible to handle ...

Voice AI agents are a rapidly evolving area in the business world, moving far beyond simple interactive voice response (IVR) systems. The trend is significantly impacting both customer loyalty and ...

When Denny Lawrence talks about the future of HVAC troubleshooting at Comfort Systems USA, he doesn’t dodge the hard truth: “We were losing a lot of intrinsic knowledge to the ‘silver tsunami’ and ...

ClickFix attacks have evolved to feature videos that guide victims through the self-infection process, a timer to pressure targets into taking risky actions, and automatic detection of the operating ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Prosper AI Inc., a company building voice-enabled artificial intelligence agents purpose-built for healthcare, said today it has raised $5 million in seed funding to support front- and back-office ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...